Handling civilian complaints is a critical aspect of maintaining accountability within the Los Santos Police Department (LSPD). When a complaint is received, officers should approach the matter with professionalism and sensitivity, ensuring that the civilian feels heard and respected. The complaint should be documented accurately and promptly handed off to the appropriate member of the Chain of Command (CoC) for further investigation. This process ensures that the complaint is reviewed thoroughly and impartially, reinforcing the department's commitment to transparency and integrity in addressing civilian concerns.